Check the controller’s batteries, if they’re low, they won’t provide power to the headset, so you need to charge it before using it.

Ensure there’s no dirt/debris on the headset connector.

Clean your Xbox hardware by checking the headset, cord and connector for any defects.

Ensure you’re using the Xbox One headset with Xbox One controller only as it isn’t intended for use with other devices, plus the console doesn’t transmit game sounds or music through the headset.

Update your controller to get the latest software.

Use a different controller or headset to check for any malfunction on the hardware.

Increase the audio by going to Settings>Device & Accessories and select your controller to adjust audio settings.

Check that the headset is not muted by checking the mute button on the headset controls.

Disconnect the headset or unplug the headset cable from the controller, and then reconnect it firmly to the controller.

Check your profile/Configure privacy and online settings.

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